FAQS
Here are some frequently asked questions
General Information
Flow Wave is a cross-border payment platform that allows individuals and businesses to send and receive payments across 49 countries in 30 currencies.
We provide fast, secure, and affordable cross-border payment solutions, including currency conversion, multi-currency wallet management, and seamless international remittance services.
Flow Wave is designed for individuals, freelancers, businesses, and e-commerce platforms that require reliable international payment solutions.
Supported Countries and Currencies
Flow Wave operates in 49 countries across North America, Europe, Africa, Asia, and Oceania. For a full list, visit our website or contact support.
Flow Wave supports 30 currencies, including USD, EUR, GBP, NGN, CAD, AUD, and more.
Transactions
1. Sign in to your Flow Wave account.
2. Select the currency and amount you want to send.
3. Enter the recipient’s details.
4. Review and confirm the transaction.
Most transactions are processed instantly or within 24 hours, depending on the destination country and bank policies.
Yes, transaction limits vary depending on your account verification level, destination country, and applicable regulations.
Yes, Flow Wave provides real-time tracking, and you’ll receive email or SMS updates on your transaction status.
Fees and Rates
Flow Wave charges competitive transaction fees and a small markup on exchange rates. Fees vary by currency and transaction size, but we ensure transparency at checkout.
We use real-time market rates, adding a minimal markup to cover operational costs while remaining competitive.
Security and Compliance
Absolutely! Flow Wave uses advanced encryption and multi-factor authentication to ensure your transactions and personal data are protected.
Yes, Flow Wave complies with global anti-money laundering (AML) and know-your-customer (KYC) regulations to ensure safe and legal transactions.
Account and Support
Visit our website or download the Flow Wave app. Click “Sign Up,” fill in your details, and verify your identity to start using our services.
Click “Forgot Password” on the login page, and follow the instructions to reset your password.
You can reach our support team via email, live chat on our platform, or through our customer care hotline available 24/7.
Use Cases
Yes, Flow Wave is ideal for businesses needing to pay international suppliers, freelancers, or employees in multiple currencies.
Yes, Flow Wave enables seamless international payment receipts directly into your multi-currency wallet.
Yes, Flow Wave offers a referral program where you earn bonuses for every user you refer who completes a transaction.
Yes, the Flow Wave app is available on both iOS and Android for convenient on-the-go access.
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